Effective Date: February 2026
1. Introduction
AireEnergy (“we”, “us”, “our”) respects your privacy and handles personal information according to the British Columbia Personal Information Protection Act (PIPA). This policy explains how we collect, use, disclose, protect, and retain your personal information.
2. Personal Information We Collect
We may collect personal information necessary for business purposes, including:
Contact details (name, phone, email, mailing address)
Service and billing details
Payment information (if required for service delivery)
Website usage data (e.g., IP address, browser)
We collect only what is reasonably necessary to provide services and operate the website.
3. Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. Consent may be express (e.g., form submission) or implied (e.g., contacting us for services).
4. How We Use Your Information
Your information may be used to:
Provide HVAC services and support
Communicate with you about appointments or service updates
Process payments and billing
Improve our services and website
Respond to your inquiries
5. Disclosure to Third Parties
We do not sell personal information. We may share information with trusted third-party service providers (e.g., payment processors, CRM systems) who assist with business operations. These providers are contractually required to protect your information.
6. Cookies and Tracking
We may use cookies and similar technologies to gather website analytics and improve user experience. Users may manage cookies via browser settings.
7. Safeguarding Personal Information
We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, or theft.
8. Retention and Disposal
We retain personal information only as long as necessary to fulfill its collection purposes or to satisfy legal, accounting, or reporting obligations. We securely dispose of personal information when no longer needed.
9. Your Privacy Rights
Under PIPA, you have the right to request access to your personal information, ask for corrections if it is inaccurate, and withdraw consent (subject to legal or contractual restrictions). You can make requests or complaints by contacting the privacy contact below.
10. Privacy Contact
To request access, correction, or withdrawal of consent, or for privacy questions:
Email: (insert privacy contact email)
Phone: (insert phone number)
Mail: (insert postal address)
11. Changes to This Policy
We may update this policy to reflect legal changes or operational needs. Updated versions will be posted with a revised effective date.
